If you have any concerns or complaints regarding our institution's services, don't hesitate to let us know
STEP 2 :
COMPLETE THE COMPLAINT FORM
Access the Complaint From on Campus Insight. -Fill out the form with detailed information about your complaint. Attach any relevant documents or evidence
STEP 3:
SUBMISSION
Submit the completed form electronically through the designated complaints submission portal on the Campus Insight
STEP 4 :
INVESTIGATION
Our dedicated Complaints committee will review your complaint thoroughly and promptly
-Expect an acknowledgment of your complaint within 3 working days
STEP 5 :
RESOLUTION
We are committed to resolving your complaint fairly and transparently. -If you are not satisfied with the outcome,you have the right to appeal.
STEP 6 :
ESCALATION
If necessary, complaints can be escalated to ACCA or the appropriate regulator following our complaints procedure.
